Order Status & Lead Time
Order Status & Lead Times For Custom Outdoor Cushions & Slings
Thank you for choosing Cascadia Outdoor Cushions. We take great pride in crafting high-quality, custom-made cushions and replacement slings tailored specifically for your outdoor space.
Current Lead Time
- Our current lead time is 4 to 6 weeks from the date your order is placed.
- Orders are processed in the order they are received.
- We cannot guarantee a delivery date.
- Every cushion and sling we make is built to order.
- There are no pre-made or ready-to-ship items in stock.
- All products are proudly manufactured in the USA to your specifications.
Fabric Availability & Delays
Occasionally, fabric delays may occur. These delays are beyond our control and typically stem from mill backorders or supply chain issues. If there is any issue with the availability of your selected fabric, we will contact you directly to discuss options. Otherwise, no additional communication will be sent while your order is in production.
Status Updates
We understand you're excited to receive your order, and we appreciate your patience during the production process. However, once an order is in progress, we are not able to provide updates beyond confirming that it is in production. Our time is best spent focusing on creating your order, and frequent requests for updates can slow down the production timeline for all customers.
When your order ships, you will receive an email with tracking information. This will allow you to follow your shipment once it leaves our factory.
A Gentle Reminder
Custom manufacturing takes time. Each cushion and sling is made one at a time with care and attention to detail. We kindly ask that customers avoid checking in for order updates within the first few weeks of placing an order. The best thing you can do is sit tight and know that your order is being created just for you—and it will be worth the wait!
We sincerely appreciate your understanding and support of our small business. Thank you for being part of the Cascadia community.
